*Standard EBMS Hours are 8:00am to 5:00pm EST Monday through Friday except for holidays.  The business day preceding holidays may be shortened. All Saturday and Sunday calls are considered after hours. ($300/hr. 1hr minimum)

Custom Maintenance Fees: Customizations and custom reports are not included with your subscription plan and are subject to an annual Custom Maintenance Fee. This fee is minimal and scales based on quantity and complexity. We stand behind our customizations and guarantee that they will work as designed within the EBMS version they were created for. We strive to make your customizations compatible with future versions as well, however cannot guarantee it. If a newer version of EBMS includes feature changes which cause a customization to no longer be compatible, there may be a small cost to make this customization work with the new version. A major revision of Eagle Business Software may not be compatible. Speak to your Account Manager if you have any questions.

Note: Discontinuing Support & Upgrade Subscription
At the time a client discontinues the support and upgrade subscription, the user forfeits the right to access updated forms, tax tables, reports, software updates, and other support and update options. Replacement installation discs and all other support services are fully billable.  If you return within six months of ending your subscription you will need to catch up on your subscription.  If more than six months have passed since discontinuing onboarding will be handled as per a new client and at the current SaaS rate.

Disclaimer: Under the agreement of the EBMS support and upgrade subscription plan, Eagle Business Software and Esh Computer Center (Eagle/ECC) cannot be responsible for the time spent correcting hardware and software failures or conflicts with other software, hardware drivers, or printer drivers. In no event shall Eagle/ECC be liable for costs of procurement of substitute products, loss of profits, data, or use of the software product, or special, incidental, or consequential damages or other similar claims, however caused, and on any theory of liability, even if Eagle/ECC has been specifically advised of the possibility of such damages. In no event will Eagle/ECC be liable for any damages to you or any other person that exceed the lower of the suggested list price or the actual purchase price paid for the software product, regardless of the form of the claim. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. All third party suppliers to Eagle/ECC of any portion of the software product make no warranty and shall have no liability to you.